FAQ

We ship to the United States and Canada. Free standard shipping on all orders over $25. For orders under $25, a flat shipping fee of $4.99 applies.
USA & Canada: 12–20 business days
Express Shipping: 7–12 business days (available at checkout for extra fee)

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Once your order ships, you will receive a tracking number by email within 3–5 business days. You can track your order at 17track.net.
Absolutely! All our products are:
  • BPA-free
  • Non-toxic
  • Made from food-grade materials
  • Tested for baby safety
Safety is our number one priority at Petal Baby Co.
Yes! We accept return requests within 14 days of receiving your order if:
  • Item arrived damaged or broken
  • Wrong item was received
  • Item never arrived after 35 business days
Simply email us at support@petalbabyco.com with your order number and a clear photo of the issue. We respond within 24–48 hours.
We accept:
  • PayPal
  • Credit and debit cards via PayPal (Visa, Mastercard, and more)
  • Apple Pay via PayPal
Yes! Our store uses SSL encryption and all payments are processed securely through PayPal. We never store your card details.
Email: support@petalbabyco.com
Response time: Within 24–48 hours
Monday to Saturday: 9am – 6pm GST
Orders can be changed or cancelled within 24 hours of placing them. After 24 hours, the order may already be processed and shipped. Contact us immediately at support@petalbabyco.com.
Yes! Sign up to our email list to receive $5 off your first order over $45 and be the first to know about our special offers and new arrivals.
Each product listing clearly states the recommended age range. We carry products suitable from newborn through toddler age. Always check the age recommendation before purchasing.
Unlike Amazon, we source our products directly from carefully selected manufacturers to bring you the best quality at the best price. This means slightly longer shipping times but significantly better value for money. We appreciate your patience and promise it will be worth the wait!