Refund policy

RETURN AND REFUND POLICY

We have a 14-day return policy, which means 
you have 14 days after receiving your item 
to request a return.

ELIGIBILITY FOR RETURN
To be eligible for a return, your item must 
meet one of the following conditions:
- Item arrived damaged or broken
- Wrong item was received
- Item never arrived after 35 business days

Please note: We do not accept returns for 
change of mind, wrong size ordered by 
customer, or minor colour differences due 
to screen display.

HOW TO START A RETURN
To start a return, contact us at 
support@petalbabyco.com with:
- Your order number
- A clear photo of the issue
- Your full name and address

We will respond within 24-48 hours with 
next steps. Items sent back without first 
requesting a return will not be accepted.

DAMAGES AND ISSUES
Please inspect your order upon reception 
and contact us immediately if the item is 
defective, damaged or if you receive the 
wrong item, so that we can evaluate the 
issue and make it right.

EXCEPTIONS AND NON-RETURNABLE ITEMS
The following items cannot be returned:
- Items that have been used or opened
- Items not in original condition
- Items returned after 14 days of receipt
- Sale items and gift cards

EXCHANGES
The fastest way to get what you want is to 
return the item you have. Once the return 
is accepted, make a separate purchase for 
the new item.

EUROPEAN UNION CUSTOMERS
If merchandise is being shipped into the 
European Union, you have the right to 
cancel or return your order within 14 days 
for any reason. Your item must be in the 
same condition that you received it, unused 
and in its original packaging with proof 
of purchase.

REFUNDS
Once your return request is approved:
- Digital refunds are processed within 
  5-7 business days
- Refund goes back to your original 
  payment method
- PayPal refunds appear within 3-5 
  business days
- Card refunds may take up to 10 business 
  days depending on your bank

If more than 15 business days have passed 
since your refund was approved, please 
contact us at support@petalbabyco.com

CONTACT US
For all return and refund questions:
Email: support@petalbabyco.com
Response time: Within 24-48 hours
Monday to Saturday: 9am - 6pm