Shipping policy

 

PROCESSING TIME

All orders are processed within 1-3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

SHIPPING TIMES 

USA & Canada: 12-20 business days 

Express Shipping: 7-12 business days (available at checkout for extra fee)

TRACKING YOUR ORDER

Once your order ships you will receive a tracking number by email within 3-5 business days. Track your order at: 17track.net

FREE SHIPPING

We offer FREE standard shipping on all orders over $25. For orders under $25, a flat shipping fee of $4.99 applies.

CUSTOMS AND DUTIES

 International orders may be subject to customs duties and taxes. These charges are the buyer's responsibility and are not included in our product prices.

SHIPPING DELAYS 

Occasionally shipping may be delayed due to customs, weather or high demand periods such as holidays. We are not responsible for delays outside our control but we will always do our best to help resolve any issues.

WRONG ADDRESS

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

CONTACT US

For all shipping questions: Email: support@petalbabyco.com Response time: Within 24-48 hours Monday to Saturday: 9am - 6pm